Immediate assistance for water and mould damage
therlos 24-hour emergency response offers fast, professional assistance with acute water damage, mould infestation, and moisture problems. We protect your property and your health – around the clock.
Available around the clock
Quick First Measures on Site
Certified Specialist Partner Referral
Water damage? Mould? Don’t hesitate – every minute counts.
Stop the spread of damage
Minimising Health Risks
Protect the building fabric sustainably
Securing Insurance Claims
The process of our 24-hour emergency response: Your path to quick damage repair
In an emergency such as a burst pipe or acute mould infestation, swift and systematic action is crucial. Our 24-hour emergency service is specialised in providing you with immediate assistance. The process begins with your call to our emergency hotline. Our trained staff accurately assess the situation and swiftly initiate the necessary steps. In no time at all, we connect you with a qualified expert from our network who will be on their way to you. On-site, the expert conducts an initial damage assessment, secures the hazard area, and initiates immediate measures to prevent further spread.
Our emergency services
Fast & Targeted Intervention
Damage Analysis
Comprehensive initial assessment of the situation to determine the appropriate measures.
Leak detection
Precise localisation of the source of damage using state-of-the-art measurement technology.
Initial drying
Immediate commencement of technical drying to limit damage.
Mould Stop
Professional containment of mould growth to prevent health risks.
Odour Neutralisation
Effective elimination of musty odors and other damage consequences.
Security measures
Securing the affected areas and protecting your inventory.
Water extraction
Quick pumping and removal of standing water.
Disinfection
Hygienic cleaning and disinfection to eliminate germs.
Documentation
Detailed damage assessment as a basis for insurance and restoration.
We coordinate all necessary steps to secure and restore your property.
Acute emergency?
Request immediate assistance now.
Typical Emergencies: When to Contact Our 24-Hour Service Immediately
Not every moisture issue is an emergency, but in certain situations, immediate action is essential to prevent consequential damage and high costs. Contact our 24-hour emergency service promptly in incidents such as a burst pipe, flooding from heavy rain, or severe leaks in the roof or masonry. A sudden, widespread mould infestation following unnoticed water damage or a strong, musty odour also requires a swift response. In all these scenarios, our rapid emergency response minimises damage to the building structure and prevents health risks.
First Aid Measures: What You Can Do Until Our Experts Arrive
While you wait for the arrival of our referred experts, you can actively help to mitigate damage by taking specific first-aid measures. Your safety is our top priority. In the event of significant water damage, immediately turn off the power supply in the affected area. If possible, shut off the main water valve. Remove movable items like furniture and rugs from the wet area. Attempt to soak up standing water with towels or a wet vacuum. Ensure good ventilation and document the damage thoroughly with photos for your insurance.
State-of-the-art technology in use: How we precisely locate and combat damage
Our partner experts use advanced technologies to accurately determine the cause of an emergency and act efficiently. For leak detection, non-destructive methods such as thermography, endoscopy or acoustic measurement techniques are employed. This allows for precise location of pipe bursts without unnecessarily tearing up walls or floors. During the initial drying phase, powerful condensation or adsorption dryers are used to specifically remove moisture from the room air and building materials. This professional equipment significantly accelerates the process and prevents the development of long-term damage and mould.
Damage documentation for the insurance: A crucial step
Complete and professional documentation is the foundation for smooth dealings with your insurance. Our recommended experts systematically record the damage right from the start. This includes detailed photographic documentation of the condition before and during the initial measures, moisture measurement records for walls and floors, and a written report on the emergency safeguarding measures carried out. These professionally prepared documents serve as irrefutable evidence of the extent of the damage and the necessity of the work carried out. This ensures that your claims are fully recognised by the insurance.
Prevention
Preventing damage
Renovation
Resolve sustainably
Consultation
Properly Insured
For landlords and property management companies: Acting legally in the event of damage
As a landlord or property manager, you have a special responsibility. In the event of damage, you are obliged to mitigate the damage and protect the health of your tenants. Our 24-hour emergency response gives you the assurance to act quickly and professionally, thus fulfilling your legal obligations. Rapid intervention by our specialist partners prevents rent reductions or compensation claims due to uninhabitable rooms. The detailed documentation of the intervention also provides you with a solid basis for communication with tenants and insurance companies, preserving the value of your property.
Prevention after the emergency: How to avoid future damage
An emergency is often a wake-up call. After successfully managing the initial damage, prevention is the next logical step. Our experts will advise you not only on repair but also on preventive measures. This could include the regular maintenance of water pipes and heating systems, the installation of water alarms in vulnerable areas like basements or utility rooms, or enhancing the building's sealing. Improving ventilation behaviour can also be a crucial factor. We help you identify weaknesses and develop a plan for the long-term protection of your property.
Health Protection Comes First: Dealing with Mould and Bacteria
Water damage creates ideal conditions for the growth of harmful mould and bacteria. The spores can trigger allergies, respiratory diseases, and other health problems, particularly in children, the elderly, or pets. Our emergency experts are trained to promptly identify and contain these biological hazards. By professionally sealing off affected areas and using air purifiers, the spread of spores in the indoor air is prevented. Following drying, targeted disinfection measures are often essential to restore a hygienically impeccable and safe living environment.
How quickly will an expert arrive on-site after my call?
therlo is more than just an intermediary. We see ourselves as your central contact and partner throughout the entire process. We carefully select our specialist partners according to strict quality and certification criteria to ensure that you receive the best possible service. From the initial emergency report to the completed first measure, we are at your side, coordinating the processes and ensuring that all steps are executed transparently and to the highest standards. Our mission is to provide you with security, clarity, and an effective solution in a stressful situation, to restore healthy and damage-free spaces.
