Your first step towards being claim-free
Professional initial damage assessment for water and mould damage. therlo ensures quick analysis, clear reports, and the right measures for damage limitation and remediation.
Independent & objective analysis
Prompt response in the event of damage
Clear actionable recommendations
What is an initial damage assessment?
Precise Problem Analysis
Assessment of Damage Extent
Creation of an Action Catalogue
Solid Foundation for Insurances
Why is an immediate initial assessment crucial?
An undiscovered or underestimated damage to a building, particularly water damage, can quickly develop into a costly and health-threatening issue. A professional initial damage assessment is your most important tool for risk minimisation. It stops the proverbial guessing and provides facts. Without this well-founded analysis, you risk the uncontrolled spread of moisture in the building fabric, leading to serious consequential damage such as mould infestation, structural problems, or destruction of materials. Acting promptly not only prevents an escalation of repair costs but also protects the health of residents from mould spores and bacteria. An initial assessment provides a reliable basis for decisions regarding all further steps and forms the foundation for successful regulation with your insurance company.
Our services in detail
Analysis. Evaluation. Recommended Action.
Damage location
Precise identification of the cause of damage.
Moisture measurement
Non-destructive analysis of moisture.
Root Cause Analysis
Identification of construction defects and leaks.
Evidence preservation
Legally compliant documentation for insurance.
Emergency response
Immediate measures to minimise consequential damage.
Action Plan
Development of a clear restructuring plan.
Mould test
Analysis of mould spores in indoor air.
Damage assessment
Detailed reports for all parties.
Professional Placement
Referral of certified renovation companies.
We provide clarity when it comes to claims.
Damage detected?
Act now.
The Process: From Report to Diagnosis
Our initial damage assessment process is designed for maximum transparency and efficiency. Everything begins with your initial contact. After a preliminary phone assessment, we promptly arrange an on-site appointment. A qualified expert then conducts a systematic investigation. This includes a visual inspection, the use of state-of-the-art measuring technology for non-destructive detection of moisture and leaks, as well as identification of the cause of the damage. Every step, every measurement, and every finding is carefully documented digitally. Afterwards, you will receive a detailed report that includes the extent of the damage, the cause, and specific, prioritised action recommendations for restoration. This expert report serves as an objective basis for communication with insurance companies and executing specialist firms.
Typical causes requiring an assessment
Building damage has a variety of causes that are often hidden. Some of the most common triggers for moisture damage include burst pipes in water or heating systems, which often only become visible through water stains. Damaged roofs or facades that allow rainwater to seep in are equally critical. Construction defects, such as faulty basement sealing or thermal bridges that cause condensation and mould, are another major cause. Natural events like flooding or heavy rain can also cause devastating damage. A professional initial assessment is essential to unequivocally identify the exact cause, as the remediation strategy depends directly on it.
Use of modern diagnostic technology for precise results
Precision is the key to a successful damage analysis. Therefore, our referred experts rely on state-of-the-art, non-destructive diagnostic technologies. Thermography makes temperature differences on surfaces visible, revealing leaks in underfloor heating systems or thermal bridges. Endoscopy allows a view into cavities, shafts, and inaccessible areas without having to tear open walls or floors. Various electronic moisture measurement methods provide exact data about the moisture distribution in building materials. Acoustic leak detection and tracer gas methods are used for the precise localisation of pipe breaks. These technologies guarantee a quick, efficient and substance-preserving analysis.
For homeowners: Your guide to value preservation and insurance clarification
As a homeowner, your property is a significant investment. Water damage or mould not only threatens the value of your property but also your quality of living. The initial damage assessment is your first and most important step in protecting this investment. An independent expert report provides you with the necessary evidence and professional documentation for your building or contents insurance. It strengthens your negotiating position and significantly accelerates the claims process. Furthermore, the action plan gives you clear instructions on how to effectively prevent further damage and restore your home to its original condition professionally, ensuring the long-term preservation of your property's value.
Report damage
& Schedule an appointment
Assessment
& Receive Expert Opinion
Start renovation
& Solve the problem
For landlords: Ensure legal certainty and tenant satisfaction
For landlords, damage in a rental property poses dual risks: economic and legal. You are obligated to maintain the rental property in a contractually compliant condition. Therefore, a prompt and professional initial damage assessment following a tenant's damage report is essential. It documents your immediate action and protects you from accusations of inaction. The assessment objectively clarifies the cause and extent, forming the basis for further procedures and objectifying disputes over rent reductions or claims for compensation. By responding quickly and competently, you not only preserve the value of your property but also ensure tenant satisfaction and minimise your liability risk.
The Health Aspect: Why a Quick Analysis is Essential
Moisture and mould in living spaces are more than just an aesthetic problem – they pose a serious health risk, especially for children, the elderly, and pets. Mould releases spores and metabolic products into the indoor air that can trigger allergies, respiratory illnesses, and irritations. An initial damage assessment not only identifies the source of moisture but also evaluates the risk of existing or potential mould infestation. Prompt action based on expert analysis quickly addresses the cause and lays the foundation for a safe, health-friendly remediation. This way, you protect your family's well-being.
After the Assessment: The Next Steps for Renovation
The initial damage assessment provides the diagnosis – the next step is the treatment. The detailed report you receive is your roadmap for restoration. It includes a concrete action plan, which usually begins with immediate measures, such as sealing leaks or setting up drying equipment to halt further damage spread. Subsequently, the necessary restoration work is defined. therlo supports you in this by connecting you with vetted and qualified specialist companies from our network based on the report, ensuring professional implementation.
What is the difference between an initial assessment and a comprehensive damage report?
The best renovation is the one that isn’t needed at all. From the findings of an initial damage assessment, valuable preventive measures can often be derived. A common cause of moisture is incorrect ventilation and heating behaviour. Here, advice on proper shock ventilation can work wonders. Regular maintenance of water-carrying installations and an inspection of the roof and facade can reveal weaknesses before they become a problem. Based on the analysis, we provide you with valuable tips on how to keep your home dry and healthy in the long term.
